Refund policy

At REEMA ART, customer satisfaction is our priority. If you experience any issue with your order, you may request a return or exchange in accordance with the policy outlined below.

Return & Exchange Period

  • Products may be returned or exchanged within 7 days of delivery if they have a manufacturing defect, were damaged during shipping, or if an incorrect item, color, or size was delivered.
  • Eligible products may be returned within 14 days of delivery, provided they are unused, in their original condition, and returned with the original packaging and all included accessories.
  • Any hidden damage that was not visible upon delivery must be reported within 24 hours of receiving the order.

Return & Exchange Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, accessories, manuals, and any included items.
  • Proof of purchase (order number or invoice) must be provided.
  • For electrical appliances and electronics, a technical report from an authorized service center may be required when claiming a manufacturing defect.

Non-Returnable Items

Returns or exchanges cannot be accepted in the following cases:

  • Products that have been used or show signs of use.
  • Products damaged due to misuse, negligence, or improper handling.
  • Products that have been modified, repaired, or opened by an unauthorized party.
  • Products returned without their original packaging or essential accessories, where this affects their resale condition.
  • Activated digital products or services.

Return Shipping Costs

  • If the return or exchange is requested due to a change of mind, color preference, or size, the customer is responsible for the return shipping costs.
  • If the return is due to a manufacturing defect, shipping damage, or an incorrect item received, REEMA ART will cover the applicable return shipping costs.

Refund Policy

  • Once the returned product has been received and inspected, the customer will be notified of the outcome.
  • If the return is approved, the refund will be processed to the original payment method within 7–14 business days. The time required for the funds to appear may vary depending on your bank or payment provider.
  • For purchases made through Tabby or Tamara, refunds will be processed according to the policies and procedures of the respective payment provider.

Warranty

  • Electrical appliances and electronic products are covered by a 3-year warranty from the date of delivery, subject to the applicable warranty terms.
  • The warranty does not cover consumable parts, misuse, accidental damage, improper installation, or repairs carried out by unauthorized service providers.
  • If an authorized service center confirms a manufacturing defect that cannot be repaired, the customer will be entitled to either a replacement product or a refund, in accordance with the applicable consumer protection regulations.

How to Request a Return or Exchange

To request a return or exchange, please contact our Customer Service team and provide:

  • Your order number.
  • Customer name.
  • A brief description of the issue.
  • Clear photos of the product (if damaged or defective).

Our team will review your request and respond as soon as possible.

Exceptions

Return or exchange requests may be declined in the following situations:

  • The request is submitted after the applicable return period has expired.
  • The product does not meet the return eligibility requirements.
  • Proof of purchase cannot be provided when requested.
  • The request does not comply with the terms outlined in this policy.

Contact Us

If you have any questions regarding this Return & Exchange Policy, please contact our Customer Service team:

  • Email: support@shopreema.com
  • Phone: (06) 8869923
  • WhatsApp: +971 54 333 8484