Shipping policy
Thank you for choosing REEMA ART. We are committed to processing and delivering your orders with care, efficiency, and reliability. Please review our Shipping Policy below for important information regarding order processing, delivery, and shipping conditions.
Order Processing
All orders are processed after payment confirmation and are typically prepared within 1–2 business days, excluding public holidays and unforeseen circumstances beyond our control.
Shipping Schedule
Orders are dispatched once processing is complete. Delivery times begin from the date your order is handed over to the shipping carrier.
Shipping Within the United Arab Emirates
We offer delivery to all Emirates across the UAE. Standard delivery typically takes approximately 2 business days and 3 business days for remote areas, although delivery times may vary depending on the destination, peak seasons, or public holidays.
International Shipping
We ship to selected international destinations. Delivery times vary depending on the destination country, customs clearance procedures, and the shipping carrier.
Customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country.
Shipping Fees
Shipping charges, if applicable, will be calculated and displayed during checkout before your order is confirmed.
Order Tracking
Once your order has been shipped, you will receive a tracking number (where available) via email, SMS, or WhatsApp, allowing you to monitor the status of your shipment until delivery.
Delivery Delays
While we make every effort to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Public holidays.
- Adverse weather conditions.
- Courier service delays.
- Customs clearance procedures for international shipments.
- Other unforeseen events.
Should any delays occur, REEMA ART will make every reasonable effort to keep you informed about the status of your order.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information, including the delivery address and contact details.
If incorrect or incomplete information is provided, delivery may be delayed, and additional shipping charges may apply if the order needs to be re-shipped.
Lost or Damaged Shipments
If your order arrives damaged, incomplete, or you receive an incorrect item, please contact our Customer Service team within 24 hours of receiving your order.
To help us resolve the issue promptly, please provide your order number along with clear photos of the product and its packaging. All requests will be handled in accordance with our Return & Exchange Policy.
Customer Responsibilities
Customers are responsible for reviewing their order details and ensuring that the shipping address and contact information are accurate before completing their purchase.
For international orders, customers are also responsible for any customs duties, taxes, or import fees required by the destination country.
Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Service team:
Email: support@reemashop.com
Phone: (06) 8869923
WhatsApp: +971 54 333 8484